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Order and delivery

1. How to place an order?

Order online with shopping cart:You just need to Add whatever products you are interested in into your shopping cart. Then checkout. That's it.

2. How long does it usually take to process orders?

It normally takes us about 3-5 working days to prepare your goods after receiving your order and payment. However, if some goods in your order are out of stock, it takes some time for the factory to produce them. We will keep you updated with the status of your order and will email you if there are some goods are out of stock.

3. Does GetsJewels has MOQ?

No, we do not have a minimum amount requirement. But each product has an individual minimum quantity requirement

4. Can I make any changes to my order And how?

Yes. Just submit a ticket or feel free to send  an email to getsjewels@outlook.com if you want to make any change to your order including cancel or add items, change the delivery method etc. We will do it for you.

5. How can I know the status of my order?

You can check the status of your order including the real-time preparation information from the “order history” of your account on our website. Our customer services representatives will also keep you updated with the status of your order by sending you emails. 

6. How do you deal with those temporarily unavailable items after I place an order?

For the goods unavailable temporarily, we will provide some similar products for you to choose replacements. There are some other options if you don't like the products we choose for you.

A. You can choose replacement yourself and email us;

B. We can ship them to you with your next order when get them restocked;

C. We can send you these goods as soon as we get them ready.

D. You can cancel the goods unavailable and we will credit you for them. Then you can use your credit for your next order.

E. We can refund you for these goods unavailable.

7. How much is the TOTAL cost I need to pay for my order?

 

You just need to pay us the goods cost plus the shipping cost from China to your place.

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